Seller Center Guidelines

 

 

REGISTRATION PROCESS AND GUIDELINES

To begin the Seller Center Registration process, please ensure that all relevant information is ready before submitting your profile.

Please do not edit or change any information on your Seller Center profile once you have already submitted as we cannot approve your profile if changes were made thereafter.

NB:

  1. Profiles cannot be approved if any information is missing
  2. Please enter ‘fictitious information’ in the fields that you cannot complete
  3. Do not leave any fields blank

 

Mandatory Profile Information

Seller Account Information

  • First and Last Name
  • Email Address
  • Phone Number
  • Display Name / Shop Name

Business Information

  • Legal Name / Company Name
  • Legal Form
  • Address 1
  • Address 2
  • City / Town
  • Country
  • Postal Code
  • Person in Charge
  • Business Registration No.
  • VAT Information File – Upload file: (images, PDF files and MS Word documents)
  • Seller VAT
  • VAT Registered – Yes / No

Shop Information

  • Do you have valid license to sell, distribute products you sell?
  • How do you supply geographically?
  • Do you own any brands for the products you are selling?
  • Which brands do you want to sell?
  • Main Product Category
  • Number of products you plan to sell
  • License File

Bank Account ​Information

  • Account Name
  • Account Number
  • Bank
  • Bank Code
  • IBAN
  • SWIFT
  • Bank information (proof of banking details, including a stamped letter from the bank not older than 3 months)

 

PRODUCT CREATION GUIDELINES

STEP 1 : CREATE PRODUCTS

Please check our Content guidelines to suit our requirements.

How does it work?

Manual way

1. Log into your account.

2. Click on Products > Add a Product.

3. Follow the different steps

4. Click on 'Submit and Finish' when you are done.

Automatic way (if you have a lot of products to create)

1. Log into your account.

2. Click on Products > Import Products.

3. Click on The template related to your category of products into the 'Download Templates' section on the right.

4. Drop down and download in XLSX the exported document which is in the 'Exports' section. 

5. The downloaded file contains descriptions of all attributes, and examples, in the introduction and data terminology tabs – there is a 3rd tab which is the template table. You will fill in the actual data on this upload template tab.

If you enter a product with different size variations – but that you wish to appear as one product online – then each size variation of that one style needs to occupy its own row.

Under the Seller SKU section you have to give each variation a unique style code – it has to be different for each size.

Under the Parent SKU tab – simply copy and paste the Seller SKU for the first size variation only – this way SellerCenter knows to group those 3 sizes together as one style to appear online as one product (albeit, available to purchase in different sizes).

Under the description column, please keep the product description the short, a sentence or two. You will be able to add to the descriptions at a later stage once the products are loaded. The sheet will not load correctly if you've left the descriptions blank.

The columns with the drop-down options cannot be filled in freely (i.e. you cannot just type anything into that space, you have to select and option from the list given).

Remember that when you wish to select the Primary Category of a product, you cannot click and drag your selection, as it will alter the format of the document, and you will not be able to upload.

If you wish to use the same category twice, you can simply copy that row, and paste it into the other relevant sections.

6. Please note that all Mandatory columns will need to be completed.

7. When you are done filling out the template, save it as a CSV file (CSV: comma delimited). You may get an ‘error’ message that says “the selected workbook does not support file types that contain multiple sheets” – that’s not a problem – just click “OK”.

8. Then, go back into Products > Import Products.

9. Into the left section 'Import Products', choose the import mode 'Create new products' from Import Mode drop down list.

10. Select file (select the CSV file you saved after creating the template) – and then Import the file.

11. Once the file is uploaded, it may take some time to import the products to the system: The current state of the imported file is displayed in the feed-table below the import section.

12. You may view your uploaded products by going back the Products tab > Manage Products.

 

STEP 2 : UPLOAD IMAGES

Please check our Photography and images guidelines to suit our requirements.

How does it work?

Manual way

1. Log into your account.

2. Click on Products > Manage Products Images.

3. Click on 'Image missing' 

4. Drop or select images into the correspondant products cells.

Automatic way (if you have a lot of images to add)

1. Log into your account.

2. Click on Products > Import Products.

3. Click on 'Images update' into the 'Download Templates' section on the right.

4. Drop down and download in XLSX the exported document which is in the 'Exports' section. 

5. Fill the file with the corresponding images into the cells. 

If you have a lot of images to add in the template, there is an automatic formula to use.

6. When you are done filling out the template, save it as a CSV file (CSV: comma delimited). You may get an ‘error’ message that says “the selected workbook does not support file types that contain multiple sheets” – that’s not a problem – just click “OK”.

7. Then, go back into Products > Import Products.

8. Into the left section 'Import Products', choose the import mode 'Update products' from Import Mode drop down list.

9. Select file (select the CSV file you saved after creating the template) – and then Import the file.

10. Once the file is uploaded, it may take some time to import the products to the system: The current state of the imported file is displayed in the feed-table below the import section.

11. You may view your uptaded products by going back the Products > Manage Products.

12. Please check the 'Image missing' tab to see if some images are still missing.

>> Well done! Your products have been uploaded and they will be approved by our team! <<

 

CONTENT GUIDELINES

How do I create good content?

Please find guidelines below on the different fields that you have to fill when adding products.

Name

The name should consist of the name of the brand followed by the actual product name.

If available, you can add the colour, edition, speciality.

Brand

Name of the brand. 

Category

Important to determine that the right product attributes are set for the product.

Colour

It has to obey the main colour that's dominant in the product. If it consists of more than one colour, it can be referred to as "multi". It can also be a certain shade of a colour or your brand specific colour description, eg Cerise Pink.

Product description

Enter major highlights of the product or unique selling points, to make the purchase decision for the customer easier.

  • Writing of an average of 50 words are required, usually set up in 4 sentences.

  • The first line opens with the product name and brand.

  • Following are two sentences describing key elements of the product

  • The final line is a suggestive styling line.

Images

Please refer to the Photography and images guidelines into Jumia Local Operating Guidelines.

 

ORDER PROCESSING GUIDELINES

This training guide focusses on the individual steps necessary and also explains more about return of products.

Introduction

Once a customer buys one of your products on www.jumia.co.za, you will be informed by SellerCenter via email and asked to process the order.

Generally, there are two steps that you need to do:

  1. Pack the product
  2. Add the necessary documents out of SellerCenter and then deliver the packages to our warehouse within 36 hours (business days) of receiving the notification email.

Different steps

Managing a new order is split up into  steps:

  1. Go to “Pending “ after receiving your email notification about a new order
  2. Click on “Ready to ship” and choose the shipping method
  3. Print all 3 documents (Picklist, Shipping Label and Delivery Note)
  4. Hand the shipment over to your courier or drop it off in our warehouse

Different statuses

Here is an overview on your “Orders” tab:

  • All: overview on all orders
  • Pending: Orders that need to be processed
  • Ready to ship: Orders ready to be shipped to our warehouse, so packed and with all documents printed out

In order to be able to fulfill our SLA of 5-7 days delivery time, we need to have the products in our warehouse within 36 hours (business days) of notifying you of the order. Please be aware that we are allowed to impose penalties should this time frame not be met consecutively.

Before we dispatch the orders from our warehouse to the customer, we will do our standard Jumia quality check (clean products, matching items, nothing damaged). Should items fail to pass this check, we will send the items back and charge the standard return fee.

  • Shipped: products that have left our warehouse and are on their way to the customer
  • Completed: order has been fulfilled
    • Delivered: delivered to the customer
    • Cancelled: all cancelled orders
    • Delivery failed: customer n/a
    • Returned: items had to be returned

Should the customer want to return an item of the order, it will be handled by Jumia’s Customer Service team. All valid returns will be collected by our courier fleet, returned to our warehouse and then send back to your warehouse or shop.